Fast, secure login on the app or web
Skip the confusion: prepare for first-time access by confirming your ID, saving your preferred payment method, and noting the exact email used at registration. When using the app, keep it updated; older versions often block logins. On the site, clear the browser cache or try an incognito window if the login button stalls.
- Forgot password: use the reset link and check spam for the one-time code.
- Two-step required: have your authenticator app or phone ready.
- Repeated failures: contact support with a screenshot and time stamp.
For a reliable start, register and verify your account first — then use the app for faster biometric login. Visit Ninewin to complete verification and download details.
